Delivery, Refunds & Payments
Chrystalls Connect provides safe and responsible local delivery of pharmacy items in line with UK pharmacy regulations. Same day delivery is available within a 1.5 mile radius of IG8 0HL (Chrystalls Pharmacy, Woodford Green).
Pharmacy opening hours:
Monday to Friday: 9:00am – 6:15pm
Saturday: 9:00am – 1:00pm
Closed Sundays and Bank Holidays unless stated otherwise.
To allow safe preparation, travel, and return to the pharmacy before closing, same-day delivery cut-off times are:
4:30pm Monday to Friday and 11:30am on Saturdays.
Orders placed after these times will be processed on the next working day.
Delivery charges:
• Free local delivery within the set radius 1.5mile on orders over £30.00
• Same-day local delivery set radius 1.5mile: £2.99
• Click & Collect: Free
• Tracked 48 with Signature: £5.05
All delivery charges are displayed clearly at checkout.
Free NHS prescription delivery: Please contact Chrystalls Pharmacy directly on 0208 504 0128.
A signature is required for all medication deliveries. For safety and legal reasons, deliveries cannot be left unattended or in a nominated safe place. Proof of delivery may include a signature and/or photo confirmation.
If you are unavailable, delivery may be made to a work address or a trusted individual such as a neighbour, provided the address is within our delivery radius and someone is available to sign.
If no one is available to sign, the delivery will not be completed. We are unable to offer refunds or replacements for failed deliveries due to customer absence or incorrect address details. Where appropriate, a re-delivery may be attempted and an additional delivery charge may apply.
Due to the nature of healthcare products and UK pharmacy regulations, we do not accept returns or offer refunds for:
- Prescription-only medicines
- Pharmacy-only (P) medicines
- Weight loss or medical treatment products
- Opened or used items
- Products supplied following pharmacist approval
Refunds or replacements may be considered only if an incorrect item was supplied, an item arrives damaged, or we are unable to fulfil your order due to stock availability. Evidence may be required. Any approved refund will be processed to the original payment method within 3–5 working days.
If false, incomplete, or misleading information is provided during checkout or pharmacist screening, no refund will be issued.
If you have any questions regarding delivery or refunds, please contact us via our Contact Us page.
We use Stripe payment gateway for our secure online payments excepting all credit and debit cards. We also allow google pay and apple pay.
Also other payment method might be coming soon.
We dont not store any card information on our website, payment is taken at the time an order is placed and approved. Orders will not be processed until payment is successfully authorised.
In the event that your order has failed, reversed or disputed by us, the order may be cancelled by us and a refund issues (timing depends on bank working days)
Refunds (where applicable) will be returned to the original payment method (timing depends on bank working days)
Chrystalls Connect is committed to providing safe, fair, and professional pharmacy services with full transparency at every step.