All customers must answer screening questions truthfully before ordering from chrystallsconnect.com. No refunds will be issued for false or misleading information.

We follow strict gateway criteria with no exceptions to ensure your safety and protect against fraudulent online services.

We are a hybrid pharmacy — offering the convenience of online ordering with the trust of a high street pharmacy you can visit in person.

• All treatments require pharmacist approval.
• Orders are only processed if they meet gateway criteria.
• Pharmacist decisions are final and cannot be overridden.

To proceed safely, you must upload:

• Date-stamped full-body photos (front, left, right, clothed)
• Weighing scale photo showing weight
• Height photo (standing beside a standard door)

If you cannot upload images, you agree to either:

• Video consultation
• In-person visit at Chrystalls Pharmacy, IG8 0HL

Once your consultation is complete, repeat consultations are not required unless your health or circumstances change.

With your permission, we may ask to use your photos or a testimonial to inspire others. This is entirely optional and can be declined at any time.

You agree to provide a mobile number for WhatsApp if a video or voice consultation is required.

• Information must be accurate and current.
• All deliveries require a signature and may include a proof photo.
• Orders will not be left unattended.
• Delivery to a neighbour or work address is possible with instruction.

Available only if requested at checkout.

You are responsible for ensuring the product is delivered into a safe environment away from pets or children.

Chrystalls Connect is not liable for accidents, misuse, or safety concerns after delivery.

By selecting this option, you accept full responsibility for the safe handling of your order.

• You have answered all questions truthfully and correctly.
• You are a UK resident.
• If requesting same-day delivery, you live within 1.5 miles of IG8 0HL.

We offer Royal Mail 48-hour Signed Delivery at a reduced fee. This may be free at our discretion through a rebate value.

We never pressure you to purchase. You may receive promotional offers unless you opt out. Use our Contact Form with the subject "NO PROMOS".

We never request bank details outside of the secure checkout. If you receive suspicious requests, contact us immediately.