Website Security, Privacy & Data Protection
Secure Transactions with SSL
At ChrystallsConnect.com, we use SSL (Secure Sockets Layer) encryption technology to protect all personal data shared through our website. This includes payment information, login credentials, health declarations, and prescription details. SSL ensures that sensitive information is encrypted and transmitted securely between your browser and our server.
Pharmacy-Level Data Confidentiality
As a registered UK pharmacy, Chrystalls Connect complies with strict professional and legal standards relating to patient confidentiality. Any medical information you provide is treated with the same level of privacy as in a face-to-face consultation. Your data is only accessed by qualified pharmacy professionals involved in reviewing or processing your order.
GDPR & Legal Compliance
We are fully compliant with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other relevant legislation. This means:
- We will only collect data necessary to provide safe and legal pharmacy services.
- Your data will not be used for marketing without your explicit consent.
- We will not share your information with third parties unless required by law (e.g. public health authorities, regulatory inspections).
Prescription & Health Information Security
Any clinical information you provide — including photos, health declarations, medication history, or test results — is stored securely and used solely to support clinical decision-making by our pharmacists. We never share this information outside our pharmacy team, unless legally required for safeguarding or regulatory reasons.
Payment Security
Chrystalls Connect does not store any credit or debit card information. All payments are processed through secure third-party payment gateways (e.g. Stripe, PayPal), who use encrypted platforms to handle your transaction safely. When making a payment, you are agreeing to the terms and conditions of the payment provider.
Your Rights
You have the right to:
- Access your personal data on request
- Request correction or deletion of inaccurate or unnecessary data
- Withdraw consent for marketing at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been mishandled
Marketing Preferences
We do not send marketing emails or messages without your permission. You may opt in or out of receiving promotional content during checkout or via your account settings. To opt out at any time, please contact us with the subject line “NO PROMOS”.
Cookies & Analytics
ChrystallsConnect.com uses essential cookies to support site functionality and performance. We may also use analytics tools to monitor site usage, but this data is anonymised and does not include personally identifiable information. You can manage cookie preferences via your browser settings.
Your privacy and safety are at the heart of our online pharmacy service. We are committed to delivering safe, confidential, and trusted care — online and in person.