Important Notice Before Placing an Order

 

To ensure the safety and integrity of our service, all customers must answer screening questions truthfully before placing an order via chrystallsconnect.com. No refunds will be issued for false or misleading information.

 

We adhere to strict requirements and follow set gateway criteria, with no exceptions. This policy is in place to protect our customers, given growing concerns about fraudulent online pharmacies and unregulated sellers operating remotely.

 

Why Choose Us?

Unlike distant sellers operating from warehouses or offices, Chrystalls Connect is a hybrid pharmacy. We combine the convenience of online ordering with the assurance of a trusted high street community pharmacy that you can visit in person.

Our Commitment to Your Safety

  • All treatments are subject to approval by our responsible pharmacists.
  • Orders will only be processed if they meet our gateway criteria.
  • Pharmacists’ decisions are final and cannot be overridden if criteria are not met.

Our goal is to provide a safe, reliable, and transparent service while ensuring that all medications are prescribed responsibly.

 

For the weight lose service:

 

To understand: That to ensure safety and compliance, patients must upload date-stamped photos:

To understand: Full-body photos (front, left, and right side, clothed).
To understand: Weighing scale photo (showing weight in kg, lbs, or st,).
To understand: Height photo (standing in front of a door, approx. 6ft for reference).

To understand:

  • If you are unable or uncomfortable providing date-stamped photos online, you agree to a video consultation to confirm our requirements.
  • If you are unable to upload the required information, you may visit us in person at Chrystalls Pharmacy, IG8 0HL for verification.

Your safety and privacy are our top priorities, and we aim to make the process as secure and convenient as possible.

 

To understand: Once you have completed a consultation, you will not need to repeat it for future purchases on chrystallsconnect.com, unless there are changes to your health or circumstances that require reassessment.

This ensures a smooth and convenient ordering process while maintaining your safety.

 

To understand: With your permission only, we may request to use your photos to document your weight loss journey or ask for a testimonial to help inspire and support other patients.

Your privacy and comfort are our priority—this is entirely optional, and you can decline at any time.

 

To Understand: For your convenience, a WhatsApp mobile number will be provided by you. So, if necessary, we may call or video call to conduct a virtual consultation to confirm symptoms before approving treatment.

This ensures safe and appropriate care while making the process as smooth as possible for you.

 

To Understand: Customers must ensure that all information provided is accurate and up to date.

  • All deliveries require a signature, and a photo may be taken as proof of delivery.
  • As we are delivering medication, we cannot leave orders unattended.

However, we can:

  • Deliver to a neighbour who has authorized signing on your behalf.
  • Deliver to a work address, if specified.

Important: If you prefer delivery to a neighbour or work address, please leave a note at checkout to ensure a smooth delivery process.

To Understand: Letterbox delivery is available only if requested at the time of ordering. It is the customer’s responsibility to ensure that items delivered through the letterbox enter a safe environment, away from pets or children.

Chrystalls Connect will not be held responsible for any accidents or issues that arise after the delivery has been made.

By selecting letterbox delivery, you accept full responsibility for the safe receipt of your order.

To understand: By placing an order, you confirm that:

  • You have read, understood, and answered all relevant questions truthfully and correctly.
  • You are a UK resident.
  • You live within a 1.5-mile delivery radius of IG8 0HL (Chrystalls Pharmacy) if requesting same-day delivery.

Orders that do not meet these criteria may not be processed.

 

To understand: We offer Royal Mail 48-hour Signed Delivery at a reduced fee. In some cases, we may provide this service free of charge at our discretion through a rebate value.

Our goal is to ensure reliable and affordable delivery for our customers.

 

To understand: We will never pressure anyone to make a purchase from us online. However, we may send promotional materials or share special offers and new services from time to time.

If you prefer not to receive these updates, simply send us a message via our Contact Form with the subject “NO PROMOS“, and we will promptly remove you from our mailing list.

Your preferences matter to us, and we respect your choice.

 

To understand: We will never ask for your bank details outside of the secure checkout process. Please do not provide your banking information anywhere else online.

The only time we will request payment details is during checkout, and this will be processed securely through your chosen payment method.

Your security is our priority. If you receive any requests for banking details outside of our official checkout, please contact us immediately.

 

Regards and happy shopping safely

Chrystalls Connect