Weight Loss Clinic: Important Information Before Ordering
Chrystalls Connect is committed to delivering safe, pharmacist-led care for weight management. Before placing an order through ChrystallsConnect.com, all customers must answer health screening questions truthfully. This ensures we provide treatment responsibly and in line with professional regulations.
Our Clinical Safety Commitment
- All orders are reviewed and approved by a responsible pharmacist.
- Treatments are only dispensed if they meet our gateway criteria.
- No refunds are issued if false or misleading information is provided.
- Pharmacist decisions are final and made for your safety.
Why Choose Chrystalls Connect?
We’re a trusted UK hybrid pharmacy, offering the convenience of online ordering with the reassurance of a high street location you can visit in person at IG8 0HL.
Weight Loss Service Requirements
To begin treatment, you must provide the following:
- Date-stamped full-body photos (front, left, right – clothed)
- A clear photo of your weighing scale showing your weight
- A height reference photo standing next to a standard door
If you cannot upload images, you agree to either:
- A video consultation to verify your measurements
- Or an in-person consultation at Chrystalls Pharmacy, IG8 0HL
Note: Once verified, these checks are not required again unless your health or weight changes significantly.
Optional Patient Support
With your consent, we may invite you to share your progress photos or a testimonial to help motivate others. This is entirely optional.
WhatsApp Communication
To support your care, you agree to provide a valid mobile number. We may contact you by WhatsApp call or video to confirm details if required.
Delivery Policy
- All information provided must be accurate and current.
- Deliveries require a signature and may include photo proof of delivery.
- Orders cannot be left unattended.
- We can deliver to a neighbour or work address if clearly authorised. Please leave instructions at checkout.
Letterbox Delivery (If Requested)
This option is available only if requested during checkout. By selecting letterbox delivery, you agree that:
- Items will be delivered into a secure environment, away from pets or children.
- Chrystalls Connect is not liable for loss, misuse, or incidents following delivery.
- You accept full responsibility for the safe receipt and storage of your order.
Order Eligibility
By placing an order, you confirm that:
- You have answered all screening questions truthfully and accurately.
- You are a UK resident.
- If requesting same-day delivery, you live within 1.5 miles of IG8 0HL.
Delivery Options
- Royal Mail 48-Hour Signed Delivery is available at a reduced rate.
- This may be provided free of charge via a rebate at our discretion.
Marketing Preferences
- We never pressure anyone to buy from us.
- You may receive exclusive offers and updates. To opt out, use our Contact Form and type “NO PROMOS” as the subject.
Your Security
- We will never request bank details outside our secure checkout process.
- All payments are processed securely via trusted payment gateways.
- If you receive any suspicious messages, contact us immediately.
Thank you for choosing Chrystalls Connect — where weight loss care meets safety, convenience, and professionalism.