Pharmacy First: Important Information Before Ordering
Chrystalls Connect is committed to delivering safe and effective access to NHS Pharmacy First treatments. Before placing an order on ChrystallsConnect.com, all customers must answer screening questions truthfully. This ensures the correct treatment is provided and aligns with NHS clinical standards.
Our Clinical Safety Policy
- All Pharmacy First treatments require pharmacist approval.
- Orders will only be processed if they meet our gateway criteria.
- No refunds are issued for false or misleading answers.
- Pharmacist decisions are final to protect patient safety.
Why Choose Chrystalls Connect?
Unlike remote-only providers, Chrystalls Connect is a hybrid pharmacy service. We combine the ease of online ordering with the reassurance of a local, high street pharmacy you can visit at IG8 0HL.
Pharmacy First Treatment Scope
- Treatment decisions are made solely by our responsible pharmacists.
- Acute Otitis Media (ear pain) cannot be treated online. Patients must visit the pharmacy for in-person ear examination and consultation.
Virtual Consultations
To confirm symptoms, we may contact you via WhatsApp call or video. Please provide a valid mobile number during checkout to allow smooth and timely communication.
Delivery & Safe Receipt
- All deliveries require a signature and may include photo proof of delivery.
- Medicines will not be left unattended.
- Delivery can be made to a neighbour (with prior authorisation) or to your workplace if specified at checkout.
Letterbox Delivery (If Requested)
If you select letterbox delivery, you accept full responsibility for the order once it has entered your home.
- Ensure the area is safe from pets or children.
- Chrystalls Connect is not liable for issues arising after successful delivery.
Eligibility to Order
By placing an order, you confirm that:
- You have read and answered all questions truthfully and correctly.
- You are a UK resident.
- You live within 1.5 miles of IG8 0HL if requesting same-day delivery.
Orders not meeting these criteria may be declined.
Delivery Options
- Royal Mail 48-Hour Signed Delivery is available at a discounted rate.
- In some cases, we may offer this service free of charge via rebate at our discretion.
Privacy & Promotions
- We may send special offers and service updates occasionally.
- To opt out, simply send a message via our Contact Form with the subject “NO PROMOS”.
Payment Security
- We will never ask for bank details outside our secure checkout process.
- If you receive a suspicious request, please contact us immediately.
Chrystalls Connect is proud to offer safe, accessible, and pharmacist-led care through the NHS Pharmacy First service — both online and in person.