Delivery Information – Chrystalls Connect
Signature Required
All medication deliveries require a signature on arrival. For safety reasons, we cannot leave medication on the doorstep or in any nominated safe place. If no one is available at your home, you may nominate a work address or trusted individual to sign on your behalf, provided the delivery location is within our 1.5 mile radius of IG8 0HL (Woodford Green).
Delivery Area
We currently deliver to addresses within a 1.5 mile radius of IG8 0HL. To check whether you’re eligible, please scroll to the bottom of this page.
Delivery Times
- Monday to Friday: 10:00am – 5:00pm
- Saturday: 10:00am – 12:00pm
Courier Instructions
For security and compliance, all couriers are instructed to:
- Only deliver to the specified address if a signature is obtained.
- Take a photo as proof of delivery to confirm completion.
- Never leave parcels unattended or in a nominated safe place.
Failed Deliveries
If no one is available to sign for the delivery:
- We cannot issue a refund or replacement.
- We will work with you to re-send the order if safe to do so.
- An additional delivery fee may apply, subject to availability.
Incorrect or Incomplete Address
It is your responsibility to provide an accurate and complete delivery address. If the address provided at checkout is incorrect or incomplete and the delivery fails, we are unable to replace or refund the item.
Customer Support
Our friendly customer service team is here to help. If you have any issues or questions about your order or delivery, please contact us directly.
Delivery Charges
- Free delivery on orders over £19.99
- Same-day delivery: £2.99
- Click & Collect: £1.00
- NHS same-day delivery: £1.99
- NHS next-day delivery: Free
Why We Charge for Delivery
While many companies offer free delivery by increasing product prices or requiring a minimum spend, Chrystalls Connect believes in transparent, sustainable pricing.
We charge a flat fee for delivery to:
- Pay our drivers a fair wage
- Maintain the same prices online as in-store
- Guarantee same-day service to your door
Thank you for supporting a trusted local pharmacy that puts your safety and service first.